Refund policy

Return and Refund Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be in the same condition in which it was received;
Be unworn, unused, unwashed, and undamaged;
Include all original tags, accessories, and components;
Be returned in its original packaging; and
Be accompanied by a receipt or other proof of purchase.

To request a return, contact us at help@kodgemstraight.com and include your order number, the item you wish to return, and the reason for the return.

Returns must be approved before they are shipped. If your return request is accepted, we will provide return instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted or refunded.

Return Shipping and Reverse Logistics Fee

For approved returns resulting from a change of mind, incorrect size selection, fit preference, or any other reason not caused by a defective, damaged, or incorrectly supplied item, the customer is responsible for a USD 40 reverse logistics fee.

The USD 40 fee may be:

Deducted from the customer’s refund; or
Collected before a return shipping label is issued.

The customer is also responsible for any additional return shipping, customs, duties, taxes, brokerage charges, or handling costs that are not included in the USD 40 reverse logistics fee, unless otherwise required by applicable law.

The reverse logistics fee will not apply when we confirm that the item was defective, damaged before delivery, or incorrectly supplied. It will also not apply where charging the fee is prohibited by applicable consumer protection law.

Original shipping charges, expedited shipping charges, customs duties, taxes, and other delivery-related fees are non-refundable unless otherwise required by law or the return results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

The item is defective;
The item arrived damaged;
Parts or accessories are missing; or
You received an item different from the item you ordered.

When reviewing a claim, we may request reasonable supporting evidence, including:

Photographs of the item;
Photographs of the shipping package and shipping label;
A short video clearly showing the defect, damage, or issue;
The product serial number, label, or identifying information; and
Any other information reasonably necessary to assess the claim.

Please keep the item, its original packaging, shipping box, labels, and accessories until the claim has been reviewed. Do not dispose of or alter the item before receiving instructions from us.

Providing photographs or video does not automatically guarantee that a claim will be approved. We will evaluate each claim based on the information provided, the condition of the item, and applicable consumer protection laws.

If we confirm that the item was defective, damaged before delivery, or incorrectly supplied, we may offer a replacement, repair, store credit, or refund, depending on the circumstances and applicable law. Approved return costs for such items will be covered by us.

Return Inspection

All returned items are inspected after they are received.

We reserve the right to reject a return or reduce the refund amount if the item:

Shows signs of wear, use, washing, alteration, misuse, or damage;
Is missing tags, accessories, components, or original packaging;
Is not the same item originally purchased;
Was damaged because it was packed improperly for return shipping; or
Does not otherwise meet the eligibility requirements stated in this policy.

Any reduction will be based on the loss in value or costs reasonably associated with the item’s condition, subject to applicable law.

Non-Returnable Items

The following items cannot be returned unless they were defective, damaged, incorrectly supplied, or applicable law provides otherwise:

Perishable goods, including food, flowers, and plants;
Custom-made, personalized, engraved, or special-order products;
Personal care, beauty, hygiene, or sanitary goods that have been opened or used;
Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken;
Hazardous materials;
Flammable liquids or gases;
Gift cards;
Final-sale or clearance items identified as non-returnable before purchase; and
Any other item identified as non-returnable on its product page.

Exchanges

We do not process direct exchanges unless expressly agreed otherwise.

The fastest way to obtain a different item, size, or variation is to request a return for the original item. After the return is approved, you may place a separate order for the new item.

The standard return eligibility requirements and the USD 40 reverse logistics fee apply to returns made for an exchange due to size, fit, color, preference, or change of mind.

European Union and EEA Customers

If an order is delivered to a consumer in the European Union or European Economic Area, the customer may have a statutory right to withdraw from an eligible distance purchase within 14 days without providing a reason.

The withdrawal period generally begins on the day after the customer, or a person designated by the customer, receives the goods.

To exercise this right, the customer must notify us clearly at help@kodgemstraight.com before the withdrawal period expires.

Unless otherwise required by applicable law:

The customer is responsible for the direct cost of returning goods under the statutory right of withdrawal;
The disclosed USD 40 reverse logistics fee will apply to the extent that it reflects or forms part of the direct return cost and is permitted by applicable law;
The item may be inspected only to the extent reasonably necessary to establish its nature, characteristics, and functioning; and
The customer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

The statutory withdrawal right may not apply to certain goods, including personalized goods, rapidly perishable goods, and sealed hygiene-related goods after the seal has been broken.

Nothing in this policy limits any mandatory consumer rights available under the laws of the customer’s country.

Refunds

We will notify you after we receive and inspect your return and will confirm whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Unless otherwise required by applicable law, the following amounts may be deducted from the refund:

The USD 40 reverse logistics fee;
Return shipping costs;
Non-refundable original shipping or expedited delivery charges;
Customs duties, taxes, brokerage fees, or handling charges;
Any reduction reflecting loss of value caused by use, damage, missing components, or improper handling; and
Any other amount permitted under this policy and applicable law.

Approved refunds are generally submitted to the original payment method within 10 business days after the return has been inspected and approved. Your bank, payment provider, or credit card company may require additional time to process and post the refund.

For customers exercising mandatory statutory rights, any legally required refund deadlines will apply and override the operational timeline stated above.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at help@kodgemstraight.com.

Refused and Undeliverable Packages

If a shipment is refused, unclaimed, returned because of an incorrect or incomplete address, or otherwise returned as undeliverable for reasons not caused by us, the customer may be responsible for:

The USD 40 reverse logistics fee;
Original and return shipping costs;
Customs duties, taxes, storage charges, or carrier fees; and
Any reshipping costs.

These amounts may be deducted from any approved refund, subject to applicable law.

Contact

For return, refund, damage, or exchange questions, contact:

help@kodgemstraight.com