Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1-3 business days after order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Fees and Delivery Time
The shipping fees for your order will be calculated during checkout and displayed at the time of payment. Delivery times may vary depending on the shipping method you choose and the delivery address.
Estimated Delivery Times:
- Standard Shipping: 3-10 business days
- Express Shipping: 3-5 business days
Please note that the stated delivery times start from the day your order is processed.
Shipping Tracking
Once your order is shipped, a tracking number will be provided to you. With this number, you can track the whereabouts of your order and get an estimated delivery date. The tracking number will be sent to you via email once your order has been shipped.
Delivery Address Issues
Delays in delivery may occur if an incorrect or incomplete delivery address is provided. Please ensure that your address information is accurate and complete when placing an order. If you notice any issues with your address, please contact us immediately.
International Shipping
We currently offer international shipping to select countries only. Customs duties, import taxes, or other local charges for international orders are the responsibility of the customer. These additional fees are not included in your order total and may be charged by your local customs office upon delivery.
Customs and Taxes
Your order may be subject to local customs rules and regulations upon entering your country. Delivery delays may occur due to customs processing. Customs duties and taxes are the responsibility of the customer.
Undeliverable Orders
If your order is undeliverable, it may be returned to us by the shipping carrier. In such cases, an additional shipping fee may be required to resend your order. Shipping fees are non-refundable in the event of order returns.
Support and Questions
If you have any questions about our shipping policy or need assistance with your order, please contact us at help@kodgemstraight.com.